F.A.Q.

A. What are the details and conditions?

Posted by arise

Job opportunity for work from home call center for customer support professionals.

Job Description:

• Answer incoming customer inquiries

• Collaborate with key stakeholders and teams to stay updated on new products, services, and policies

• Record and modify customer information within the database

• Engage with clients in a friendly and professional manner while actively listening to their concerns

• Offer support and solutions to customers in accordance with the company’s customer service policies.

The details and conditions are:

1. Should be legally eligible to work in Canada and has to be present in Canada

2. Should be fluent in English.

3. Should work for a minimum of 15 hours a week.

4. Have to attend online classroom training for approx. a month (4 hours each day Monday to Friday). Training is not paid. There are no fees.

5. $9-$20 per hour when you start taking the inbound customer support calls.

6. You can choose your own working hours, example: 2 hours in morning, 2 hours in afternoon or 4 hours in evening.

7. We charge $127.00 per pay check and deposit rest in your account. You will be paid in 2 pay checks a month. At the end of the year we will send 1099 slip for you to file your taxes.

8. Visit the following website to register: https://register.arise.com/opportunities

B. How can I get Referral Rewards?

When it is available:

If you bring a referral you will get a reward of $130.00 once your referral works for 60 hours before the last day of this year. To avail the referral reward ask your referral to mention Referral Code as “1212119” while registering.

They will find the option of reference in the 4th box in the form while registering. When asked ‘Did someone tell you about the Arise® Platform?’, your referral must enter 1212119 in the space provided where it says “Enter referral code if you have one”.

2022 REFERRAL PROGRAM Terms and Conditions

New registrant creates a profile in 2021 and enrolls in certification course.

Agent passes the certification course (SOW).

Agent successfully services the first 60 hours/120 intervals on or before July 31st 2022. $130.00 will appear on your next check

Qualify to earn extra revenue by participating in the 2022 Referral Program!

The new registrant must enter your Referral Code, in their profile creation page. Arise will not make payment if this step is not completed.

Please note, the referral program is effective as of March 1, 2022. All new registrants, who created their profile in 2022 will be eligible for the referral payment if they meet the requirements outlined in the Terms and Conditions!

If the registrant you referred drops, fails, or is cancelled (voluntary or involuntary) from the first certification course selected, your business will not have met the eligibility requirements. NO EXCEPTIONS WILL BE GRANTED.

Referral payments will be made at the completion of the servicing requirement.

C. What is the procedure?

After registration–>select the opportunity you want to work for–>compatibility check of your system as per system requirements –>then assessment –>then background check –>then course fee payment –>then training, while training complete all the assignments on time–>then start taking calls –>you get paid for the number of hours worked.

If you would like to talk to someone, please request an interview.  Interviews are held with our CEO on Mondays only, from 9am - 11am and 2pm - 4pm EST.

D. What’s the Company ID / IB ID I have to enter while registering with Phoenix?

Company Name: DEPENDABLE INTERNET SOLUTIONS & KNOWLEDGE LLC
Company ID / IB ID: 76486
When asked “How will you use the platform?” you have to choose “As an agent working for a Service Partner in the network” Then enter IB ID mentioned above. Then enter in the following FEIN and click the magnifying glass:810798648. Go back to the Steps to Register page for complete instructions.

E. What’s next after the registration is approved?

The next step is to validate your email by visiting the link sent to you via an email. If you can’t find the email then from dashboard you can request to resend the link. once you have validated the email then refresh the dashboard and you should be able to see a start now button once you click on that you will be redirected to the dashboard which is currently a blank page.

F. What are the System Requirements?

In order to use our partners platform, the system and equipment policy, detailed on the downloadable PDF, must be met. This PDF details computer, headset, phone, Internet and equipment that is compatible with the our partners platform. Certain client programs may have additional requirements.

Prior to selecting a client program, you will have access to the Opportunity Announcement which details any additional requirements above and beyond the ones listed in the PDF.

We strongly recommend you buy any equipment until you get qualified in the assessment. If you need help passing the PC check until you get your computer, please text us and say “PC SCAN HELP, CSP ID” and replace CSP ID with your CSP identification number listed in the top right corner of your profile.

If you need to order a computer and headset for servicing, view our discounted equipment.

G. It is illegal to ask for Training fee from the employees. Then why do you ask?

It’s not legal when you work as a permanent employee. But is legal when you work on contract or also known as self employed 1099.

With us you work as self employed individual. Therefore, it is very legal. a State and Federal registration, it is not possible to do anything illegal without getting in major trouble.

That is the reason why we will give you the tax filing slip at the end of the year.

H. Who are your Clients?

As a Call Center Company, we have multiple clients who are best in their respective industries in North America. Our Clients are Reliance Home Comfort, The Home Depot, Agero Roadside Assistance, Comcast, TurboTax, QuickBooks, Interval International, Coach NY Tapestry, Disney, Barnes and Noble, and more!

I. Will I be an employee with you & what will be the class hours?

According to Ohio law their are 2 kinds of employment: 1. Employee and 2. Self Employed Individual. While working with us you come in the 2nd category that is the reason why we mentioned that you will get 1099 at the end of the financial year for you to file the taxes and expenses.

The class and certification hours range from 9 AM to 8 PM or 6 AM to 12 midnight. It depends on the opportunity you choose. Most are 28 days with no weekends or holidays.

J. Why do you charge service fees of $60.00 per pay check?

Every Call Center or BPO has to make profits to run the company. 95% of the IBOs/Call Center owners, pay the agent $9/hour but the client pays them at $15/hour. That $3/hour difference is the operating cost and profit for the call center. This goes especially for brick and mortar and even online.  There’s operating costs to running a business.  

However, we at D.I.S.K. and few other Call centers believe that an Agent should get what they rightly earn. Therefore, we deduct a minimal service fee per pay check as $127.00.  That’s it.

K. Is the training fee per day or total? How is the training done?

It’s total training fee. Either it is going to to be $0 or $10 or $30 or $50 or $70 or $100. it depends on the opportunity you choose as it varies from opportunity to opportunity.

Every opportunity is different therefor every opportunity has different training. As the purpose of the training is to make you a subject matter expert so that you can answer the questions of the customers.

Training is conducted live by a trainer and it is generally of 4 hours duration. Some opportunities give the option for you to choose from morning or evening that is either 9 AM to 1 PM or 6 PM to 10 PM.
The training generally goes on for 3 weeks and is conducted from Monday to Friday. From the day the training finishes you can schedule your work hours from the next day onward.

L. Can anyone outside Canada work with you?

to work with us you should be physically present in the U.S., U.K., or Canada and should be legally eligible to work.  

We are not currently open to new or returning business partners that reside within California, Connecticut, Maryland, Massachusetts, New York, Oregon, or Wisconsin.

M. Will I get all Heath benefits or any other kind of benefits to employees?

If you were an employee then the answer was yes. However, you will not be an employee instead you will be on contract or also called as self employed worker. So there won’t be any “official” benefits.  Our CEO does believe in rewarding her contractors with bonuses, gifts, prizes and rewards. She’s also teaching you guys some next level technique to up your career game.

N. How can I have technical support for registration?

There are 2 ways for us to see the issue you going through. Either you show the screenshot step by step or else lets do the remote desktop. In the case of remote desktop everything can be sorted out in just few minutes. Visit https://www.teamviewer.com/en-us/and download the remote desktop and after opening it share the id number on the top left with us. OR ELSE if you want to use Chrome Remote Desktop then visit remotedesktop.google.com/support and then download the chrome extension and then generate the code and share with us. For the step by step guidance to use Chrome Remote desktop visit https://support.google.com/chrome/answer/1649523?co=GENIE.Platform%3DDesktop&hl=en
then scroll down to “Share your computer with someone else”.

P.S.: The meaning of remote desktop is that we can see your computer screen with your permission and once we have quickly finished helping you then you can disconnect the remote desktop.

To chat with the Arise Enrollment team:

click on the chat box ==> type “Help” ==> choose the Enrolment / Partner Support team ==> other ==> Then click Live Chat – Enrolment / Partner Support ==>then ask your question ==> Start Chat.

O. How much is the training fee?

There are ZERO training fees here.

P. How much do we get paid?

As a Call Center Company we have multiple clients who are best in their respective industries in North America. therefore every Client job profile is called as Opportunity. We have multiple Opportunities and the remuneration varies from $10.00 to $20.00 an hour. Therefore, it depends on you that which Opportunity do you choose to work with.

Category: Frequently Asked Questions